Survey

Customer satisfaction assessment questionnaire

Respected,
We, at TDM d.o.o., are constantly striving to improve our processes and customer relations. In order to succeed, we need your feedback. Please take 5 minutes and show us your opinion, which we really care about.

The scale on which you rate satisfaction is as follows:

  • 5 great
  • 4 very good
  • 3 average
  • 2 bad
  • 1 completely unsatisfactory

Before completing this survey, please read the notice on the processing of personal data. Thank you in advance for your effort!

1. How satisfied are you with the following aspects of our business:

a) Offering and contracting
Competence to provide expert advice
1 2 3 4 5
Meeting customer requirements and flexibility in negotiations
1 2 3 4 5
Transparency and clarity of the offer
1 2 3 4 5
b) Realization of work
Adherence to delivery deadlines
1 2 3 4 5
Availability of TDM employees
1 2 3 4 5
Cooperation after the realization of the work
1 2 3 4 5
c) Complaints management
1 2 3 4 5
Response rate in case of failure
1 2 3 4 5
Speed of resolving reclamations
1 2 3 4 5

2. What is your opinion about the characteristics of the products / services we offer you:

The range of products / services we offer
1 2 3 4 5
The ratio of price and performances/Value for money
1 2 3 4 5
The quality of our products / services
1 2 3 4 5
Safety in use
1 2 3 4 5
Documentation accompanying them
1 2 3 4 5
Convenience for maintenance
1 2 3 4 5
In your opinion, which of the two above requirements are the most important?
Assortment of products / services we offer
The ratio of price and performances/Value for money
Quality of our products / services
Safety in use
Documentation accompanying them
Maintenance suitability

3. Who do you see as TDM’s biggest competitor?

(Please specify at least one)

a) How do you see this competing firm compared to us in terms of:
Product / service quality
Better Worse Equally
The ratio of price and performances/Value for money
Better Worse Equally
Meeting customer requirements
Better Worse Equally
Query processing
Better Worse Equally
Adherence to delivery deadlines
Better Worse Equally
b) Do you think that the staff of that competing company in relation to us:
More competent
Better Worse Equally
More accommodating
Better Worse Equally
More flexible
Better Worse Equally
More reliable
Better Worse Equally
Poverljivije
Better Worse Equally

4. What is your overall assessment of the products / services offered / provided by TDM?

1 2 3 4 5

5. What should we improve from your point of view?

6. Based on your experience, would you recommend our products / services to friends and business partners?

Yes Maybe No
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